Astrotalk Store is a leading Direct-to-Consumer (D2C) brand specializing in bracelets and gemstones. We are scaling up our D2C team and looking for an Operations Lead who would be a part of the core team

What You Would Do:

1. Warehouse Management & SLA Optimization

• Monitor and improve fill rates at B2B partner locations.
• Implement and optimize fulfillment center (FC) processes.
• Track and ensure 3PL performance against defined KPIs.

2. Packing Center Operations & SLAs

• Optimize units packed per day and throughput efficiency.
• Oversee raw material inventory and utilization.
• Manage machinery performance and maintenance.

3. Planning & Forecasting

• Lead monthly supply planning (MoM) based on demand forecasts.

4. Logistics Management

• Optimize 3PL partnerships (e.g., direct shipping via Shiprocket, etc.).
• Define and track SLAs for RTOs, return processing, and last-mile logistics.

5. Technology & Automation

• Own and improve internal tools.
• Build and maintain operational dashboards and reporting systems.
• Automate core processes (e.g., e-way bills, inwarding, scheduling, POs, invoicing).

6. Sourcing & Procurement

• Manage vendor relationships and performance.
• Align procurement with forecasting and demand planning.
• Monitor and plan working capital requirements.

7. Finance & Compliance

• Drive budgeting and cost optimization across functions.
• Lead regular inventory audits and cycle counts.
• Ensure compliance in warehousing, logistics, and labor operations.

What we’re looking for:

1. 2+ years of experience in operations management

2. Hands-on approach.

3. Excellent managerial skills with a proven ability to manage, motivate, and develop teams.

3. Demonstrated experience in a D2C environment is a plus.