Manage client relations and ensure all the escalations are being handled well within TAT & CSAT is being maintained.
Oversee day-to-day operations to ensure efficiency, effectiveness, and adherence to established processes.
Identify opportunities for process improvement and implement streamlined procedures to enhance overall team productivity.
Develop and maintain key performance indicators (KPIs) to measure and report on team and individual performance.
Work closely with clients to understand their needs and address any operational issues promptly.
Generate regular reports on team performance, key metrics, and operational efficiency.
Proactively suggest strategies based on queries received from partners to improve their Bachelor's/Master's degree in Business Administration, Management, or a related field.
Minimum of 1 year of experience in managing a team of 5+ FTEs, preferably in a role involving Sales, Support or Operations teams.
Strong leadership skills with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal skills.
Proven track record of driving operational excellence and process improvements.
Analytical mindset with the ability to use data to make informed decisions.

(ref:iimjobs.com)