Key Responsibilities

• Respond to customer inquiries through calls, chats, and emails while maintaining professional, courteous, and effective communication.
• Identify customer concerns, assess their needs, and provide appropriate solutions or guidance.
• Escalate complex or unresolved issues to the relevant teams to ensure prompt resolution.
• Deliver timely support and conduct regular follow-ups to ensure customer concerns are fully addressed.
• Accurately document customer interactions, resolutions, and updates to maintain organized records and support efficient tracking.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.