Key Responsibilities

• Oversee the complete partner onboarding process, including conducting screening rounds and interviews to evaluate candidate suitability and facilitate a seamless onboarding experience.
• Develop and maintain strong professional relationships with clients and partners, serving as a key point of contact and ensuring a positive experience throughout their engagement.
• Handle customer and partner queries through calls, chats, and emails while ensuring clear, professional, and courteous communication.
• Assess customer and partner needs, address their concerns, and provide timely and effective solutions, guidance, and support.
• Coordinate with relevant teams to escalate complex or unresolved issues and ensure regular follow-ups until the concerns are successfully resolved.
• Maintain accurate documentation of onboarding activities, client and partner interactions, resolutions, and updates while contributing to efficient operations and an excellent overall support experience.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.