Key Responsibilities

• Manage the end-to-end onboarding process for partners, including conducting screening rounds and interviews to assess suitability and ensure a smooth onboarding experience.
• Build, maintain, and nurture strong relationships with clients and partners, acting as their primary point of contact and ensuring a positive experience throughout the engagement lifecycle.
• Respond to customer and partner enquiries through calls, chats, and emails while maintaining professional, courteous, and effective communication.
• Understand customer and partner requirements, identify concerns, and provide appropriate solutions, guidance, or assistance on time.
• Escalate complex or unresolved issues to the relevant teams, coordinate with cross-functional stakeholders, and ensure timely follow-ups until successful resolution.
• Maintain accurate records of onboarding activities, client interactions, resolutions, and updates while delivering excellent support and ensuring seamless operational processes.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.