Key Responsibilities-

• Handle customer queries through calls, chats, and emails in a clear, professional, and courteous manner.
• Understand customer concerns and provide appropriate solutions or guidance.
• Escalate complex or unresolved issues to the relevant team for further assistance.
• Ensure timely responses and follow up with customers until their concerns are resolved.
• Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting purposes.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.