Key Responsibilities-

• Respond to customer queries through calls, chats, and emails in a professional and courteous manner.
• Understand customer concerns and provide suitable solutions or guidance.
• Escalate complex or unresolved queries to the appropriate team for resolution.
• Ensure timely responses and follow up with customers until their concerns are completely resolved.
• Maintain proper records of customer interactions, concerns, and resolutions for tracking and reporting.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.