Key Responsibilities

• Respond to customer concerns through calls, chats, and emails while maintaining a professional and courteous tone.
• Understand customer queries and provide accurate solutions or relevant assistance.
• Escalate complex or unresolved concerns to the appropriate team for further support.
• Follow up on open queries and ensure timely resolution until closure.
• Keep track of customer interactions, issues, and resolutions through proper documentation.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.