Key Responsibilities-

• Handle customer queries and concerns through calls, chats, and emails in a professional and courteous manner.
• Understand customer requirements and concerns, and provide appropriate solutions or guidance.
• Escalate complex or unresolved issues to the relevant team for timely resolution.
• Ensure prompt responses and follow up with customers until their concerns are fully resolved.
• Maintain accurate records of customer interactions, queries, and resolutions for effective tracking and reporting.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.