Key Responsibilities

• Assist customers across multiple channels, including phone calls, chats, and emails, ensuring a helpful and professional experience.
• Listen to and understand customer requirements, address their concerns, and provide appropriate resolutions or guidance.
• Identify issues that require additional support and coordinate with the relevant internal teams for resolution.
• Monitor pending cases and proactively follow up to ensure queries are resolved within the expected timelines.
• Maintain clear and updated records of customer conversations, concerns, actions taken, and resolutions for future reference.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.