Key Responsibilities-

• Manage customer queries across calls, chats, and emails while maintaining professional communication.
• Identify customer concerns and provide appropriate solutions to ensure a positive customer experience.
• Coordinate with relevant teams to resolve complex issues and escalated queries.
  
  

Respond to customers promptly and follow up regularly until their issues are resolved.

• Document customer interactions, issues, and resolutions accurately for record-keeping and reporting.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.