Key Responsibilities

• Oversee the complete partner onboarding process, including screening and conducting interviews to evaluate candidates and ensure a smooth onboarding experience.
• Develop and maintain strong relationships with clients and partners, serving as their primary point of contact and ensuring a positive experience throughout the engagement.
• Handle customer and partner queries through calls, chats, and emails, ensuring clear, professional, and timely communication.
• Assess customer and partner needs, address their concerns, and provide suitable solutions and guidance to ensure effective issue resolution.
• Coordinate with relevant teams to escalate complex issues, track pending concerns, and ensure timely follow-ups until resolution.
• Maintain accurate records of onboarding processes, customer interactions, issue resolutions, and operational updates while ensuring efficient workflows and high-quality support.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.