Key Responsibilities

• Manage customer queries and concerns through calls, chats, and emails while maintaining a professional and courteous approach.
• Understand customer needs and provide appropriate solutions, assistance, and guidance.
• Identify complex issues and escalate them to the relevant teams for timely resolution.
• Ensure timely responses and conduct regular follow-ups until customer concerns are resolved.
• Maintain accurate records of customer interactions, queries, and resolutions for proper tracking and reporting.
  
  

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.