Bilt is the membership for where you live, transforming rent and mortgage payments into valuable rewards while connecting members with exclusive benefits in their neighborhood.

With every on-time rent or mortgage payment, Bilt Members earn Bilt Points – the industry's most valuable and flexible points currency. They can transfer their points 1:1 to their favorite airlines or hotels with our industry leading travel program, use them for future rent payments, redeem for everyday purchases, or save them for a down payment on a home. Plus, unlock exclusive rewards on the 1st of every month with Rent Day®.

Bilt Members get even more value at their favorite local spots with exclusive Neighborhood Benefits™ at local restaurants, fitness studios, pharmacies, on Lyft rides, and more–over 45,000 merchants nationwide. When they use any linked card with our neighborhood partners, they’ll earn Bilt Points and access special experiences including complimentary items, member events, and more.

While Bilt Members can use many payment methods to earn points and access their benefits, Bilt has a suite of 3 cards offering the richest rewards in the market - and the first and only card suite that lets you pay rent and earn points without the transaction fee.

What’s the role?

Bilt is building something unique at the intersection of fintech and lifestyle. The Bilt Collection is how that comes to life in the physical world, whether through a limited run of custom apparel, a curated set of home essentials, or a product collaboration with one of our brand partners. This role sits on the Brand team and is responsible for managing how Bilt shows up as a product brand in members' everyday lives, from the clothes they wear to the objects in their homes.

We are looking for a Senior Manager who is equal parts brand curator and operations owner, someone who can shepherd a product from concept to doorstep while ensuring every touchpoint reflects the quality and identity Bilt stands for.

In this role, you will…

Inventory, Shipping and Fulfillment Operations

Build and maintain robust inventory tracking systems across all SKUs and collections, accounting for varying quantities from bespoke 100 unit runs to higher volume basics
Own the end to end fulfillment flow for member facing orders, from warehouse intake through last mile delivery, ensuring a premium unboxing experience
Manage shipping logistics and carrier relationships, and serve as the primary point of contact for shipping related customer service inquiries in coordination with the broader member experience team
Develop and monitor KPIs across fulfillment SLAs, inventory accuracy, and order quality

Vendor Management

Own the operational lifecycle of all Bilt Collection workstreams across apparel, home goods, and partner capsules
Manage vendor relationships across production and fulfillment partners, negotiating terms, managing lead times, and holding partners to quality standards
Source and onboard new vendors as the collection expands, with a strong eye for quality, cost, and reliability at low production quantities

CMS and Digital Merchandising

Own the CMS workflow for all collection product listings, managing product uploads, imagery, descriptions, pricing, and availability across the in app store experience
Ensure the member facing product experience is accurate, on brand, and updated in sync with each collection launch or partner capsule drop
Coordinate with Bilt's product and engineering teams to maintain seamless purchase flows, including Bilt Points and Bilt Credits redemption, order confirmations, and integration with vendor fulfillment partners

Systems, Automation and Tech

Implement and continuously improve the operational tech stack, including inventory management systems, order management tooling, and vendor integrations
Identify and drive automation opportunities across order confirmations, inventory alerts, and fulfillment workflows

Creative and Content Collaboration

Work closely with the Brand team and in house creative teams to operationalize new collection drops on a quarterly cadence, translating creative briefs into production timelines and logistics plans
Partner with creative to source inspiration, imagery, and content for collection launches, including mood boards, product photography direction, and copy that bring each drop to life in the app and the real world alike
Collaborate with brand partners on capsule production logistics, including coordinating partner produced assets and inbound shipping to Bilt's warehouse

Cross Functional Partnership and Spend Management

Serve as the Brand team's primary liaison to product, engineering, events, and finance on all things Collection related
Partner with the Events team to coordinate swag, gifting, and branded materials for activations and Rent Day campaigns
Coordinate with Finance to track spend across collections and surface cost optimization opportunities
Maintain quality control procedures and standards across all branded merchandise and gifting operations

In terms of qualification, we're seeking...

4 - 6 years of experience in merchandise operations, e-commerce, supply chain, or a closely related field, ideally with exposure to both DTC and branded product environments
Hands-on experience with a CMS platform, comfortable managing product listings, imagery, and content workflows end to end
Demonstrated ability to manage multiple vendor relationships simultaneously, including both production/sourcing and 3PL/fulfillment partners
Collaborator who enjoys working alongside creative and product teams and knows how to brief, source, and move fast without sacrificing quality
Strong systems thinker who is energized by building processes where none exist, with experience in standing up inventory management workflows, vendor integrations, or fulfillment operations
Comfort operating at low production volumes with a quality-first approach
Detail-oriented with strong project management instincts and the ability to manage a complex quarterly launch calendar
Familiarity with loyalty or points redemption mechanics or fintech adjacent consumer products is a plus

Benefits:

Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

The salary range for a Senior Manager, The Bilt Collection is $75,000 - 90,000 and will be eligible for equity and an annual performance-based bonus.

Ready to apply?

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Req ID: R280

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