Left Lane Portfolio Jobs


Shift Leader | Harvard Square New Cafe Opening

Blank Street

Blank Street

Boston, MA, USA
Posted on Friday, October 6, 2023

About Blank Street…

At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, and London, we’re the first-ever brand to offer affordable high-quality coffee.

Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas and HQ members out there on our team. Love coffee? Keep reading.

What's Brewing…

As a Shift Lead at Blank Street you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests.

Our Values

  • Magic is in the Details: in everything we do we value attention to detail, going the extra mile & thinking about everything that makes a moment meaningful
  • Move as One: We look for inclusive and respectful team members who strive to be the best team player & who over-communicates to ensure understanding
  • “My House is your House” Hospitality: We look for individuals who welcome guests into the cafe the same way they would invite in a friend, who are obsessed with presentation, making sure our cafes are always clean and welcoming & who provide stellar service, even when things are busy or stressful

What you will own:

People - Deeply care for and coach your teammates

  • Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future
  • Our Shift Leaders are influential team leaders but do not manage other employees

Product - Execute our products flawlessly

  • Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy
  • Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates
  • Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date

Physical Space - Ensure true operational and brand excellence

  • Ensure that your store maintains COVID-19 and Department of Health standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift
  • Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance
  • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
  • Positive and solution focused handling of any minor customer issue
  • Provide timely and consistent coaching to your team to inspire improvement in workflow
  • Ensure your back of house and all areas of your store is well organized and a safe environment

Performance - Be the best at what you do

  • Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner
  • Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision

What you'll bring

  • 2+ years’ experience in a customer service leadership position
  • Love for coffee and customer service
  • Strong knowledge of specialty coffee, latte art and equipment is a must
  • Strong decision making and multi-taking skills
  • Strong interpersonal communication skills
  • Strong time management skills
  • Food protection certificate (ServSafe) not required but appreciated
  • You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Availability Requirements:

Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)


  • $19.50/hour + tips
  • Full time hours
  • Healthcare offered after 90 days of consecutive employment
  • Barista accreditation/training program
  • Paid sick time
  • Paid training time