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Shift Lead | Trafford Centre, Manchester

Blank Street

Blank Street

Manchester, UK
Posted on Wednesday, June 12, 2024

Title: Shift Lead (Full time)

Level of experience: 1 year’s experience in a customer service supervisor position

Hours: 35-hour contract

Job Description

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

Our Values

  • Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
  • Move as One: We value people who strive to be the best team player, not individual stars.
  • “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What's Brewing...

As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Key Tasks and Responsibilities

  • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
  • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
  • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
  • Positive and solution focused handling of any minor customer issue
  • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Who You Are...

  • Love for cafe culture and people
  • Friendly, open and approachable person who is able to work well with others
  • Strong knowledge of coffee and equipment is a must
  • Strong decision making and multi-tasking skills
  • Strong interpersonal communication skills
  • Passionate about delivering excellent customer connections to create a regular customer base
  • Able to work at a fast pace in high volume environments
  • Be an exemplary ambassador of our brand to new neighbourhoods

Requirements:

  • Experience in the customer service or hospitality industry
  • Availability that meets the needs of our cafes
    • Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
    • Availability to work between 8:00 am and 10:00 pm
    • Weekend and holiday availability preferred
  • You must be authorised to work in the UK

Perks:

  • Industry-leading pay, bi-weekly payments, pension scheme
  • Barista training program and exciting growth opportunities
  • Unlimited drinks and free food - when on shift
  • 50% off all drinks and food - when you are off your shift
  • Great work-life balance
  • Referral incentive scheme - £250 when you refer a friend
  • Pirkx membership

Application & Interview Process:

  • Application Review
  • Online Questionnaire
  • Recruiter Phone Interview
  • Hiring Manager In-Person Interview
  • Offer