About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Facilities Associate, you’ll play a critical role in ensuring the smooth operation of our Boston market. You’ll be responsible for maintaining the functionality, safety, and appearance of our stores by coordinating reactive repairs, managing vendor relationships, and supporting preventive maintenance. You’ll work closely with cross-functional teams—like Field Ops, Construction, and HQ Facilities—to create exceptional environments for both our team and our customers. This is a hands-on role ideal for someone who thrives in fast-paced environments and takes pride in solving problems before they become issues.

Our Values

• DREAM BIG: We embrace new possibilities and perspectives that go beyond the expected.
• START SMALL: We don’t wait for great things to happen - we take small steps that move us forward every day.
• MAKE SOMEONE’S DAY: We live to create moments of joy.
• MOVE AS ONE: We build better when we build together because the best customer experiences takes a team.

Who We’re Looking For

• A hands-on problem solver who isn’t afraid to roll up their sleeves
• Someone who thrives in a fast-paced, multi-location environment
• Clear communicator who can coordinate across field teams, vendors, and HQ
• Highly organized with excellent time management and prioritization skills
• Comfortable using task management software and digital tools (e.g., ResQ, Asana, Slack)
• Familiar with facilities operations in a retail, hospitality, or QSR environment

What You’ll Own

• Act as the go-to for all store maintenance needs in the Boston market
• Manage and triage reactive repair tickets, dispatch vendors, and follow through to resolution
• Build and maintain relationships with local vendors and contractors
• Perform hands-on repairs or maintenance work when appropriate
• Support store openings, remodels, and closings from a facilities perspective
• Monitor trends in repairs, spending & proactively identify recurring issues
• Develop and grow field leadership’s preventative maintenance abilities
• Ensure preventive maintenance tasks are completed on schedule
• Partner with Ops and HQ Facilities to align on priorities and budgets

Requirements

• 1–3 years of experience in a facilities, maintenance, or field operations role
• Experience supporting multi-site operations (retail, food service, or hospitality preferred)
• Comfort working independently and making judgment calls in the field
• Experience using project management tools (Google Suite, Asana, Slack).
• Hands on and action oriented.
• Excellent organizational skills and ability to perform under pressure and time constraints.
• Adaptable, flexible and comfortable working in a team environment as well as autonomously as projects require.
• Passionate about creating a safe and enjoyable environment for both customers and our ground teams.
• A strong independent problem solver with proven multi-tasking and communication skills.
• Highly effective written and verbal communication skills.
• Must be comfortable working evenings and weekends where business dictates.

Benefits & Perks

• $70,000 annual salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag