BLUECARGO – Solution Sales Engineer

Company Overview: BlueCargo is at the forefront of revolutionizing ocean freight management, driving transparency, efficiency, and cost optimization for BCOs. Our dynamic freight audit solutions empower clients to navigate their logistics with confidence and strategic focus.

Job Summary: The Solution Engineer will provide pre-sales and post-sales support to Account Executives (AEs) and Customer Success Managers (CSMs) and ensure seamless solution design and implementation for BlueCargo’s freight audit services. The ideal candidate is a technically proficient, customer-facing professional capable of working collaboratively across teams to deliver tailored solutions and drive business success.

Key Responsibilities

• Pre-Sales Support:
• Partner with AEs to qualify potential clients, understand their requirements, and deliver tailored demonstrations.
• Serve as the technical subject matter expert during the sales process, addressing technical questions and facilitating client understanding.
• Assist in building a robust pipeline and contribute to closing deals through strategic, technically informed discussions.
• Solution Design & Implementation:
• Design end-to-end solutions that align with customer needs and BlueCargo’s technical capabilities.
• Collaborate with sales, customer success, and engineering teams to ensure that customer solutions are implemented effectively.
• Provide feedback on solution feasibility and propose adjustments as needed for alignment with client expectations.
• Post-Sales Engineering Support:
• Work closely with Customer Success Managers (CSMs) to support onboarding and ensure implementations match initial designs.
• Lead technical reviews and ensure clients are prepared for upgrades and additional solutions.
• Conduct follow-up demos for new product features and upgrades with CSMs to reinforce client engagement.
• Cross-Functional Collaboration:
• Liaise between sales, engineering, and customer success teams to align project deliverables and maintain customer satisfaction.
• Gather feedback on customer needs and trends to aid product improvement and development.
• Enablement
  

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related technical field (or equivalent experience).
• Proven experience in a solution engineering or pre-sales engineering role.
• Strong technical aptitude and ability to translate complex technical concepts for varied audiences.
• Excellent communication, presentation, and problem-solving skills.
• Customer-focused approach with the ability to handle dynamic requirements.
• Experience with logistics or supply chain solutions is a MUST.
  
  

Key Skills

• Technical acumen in software and systems integration.
• Proficiency in collaborating across sales, engineering, and customer success teams.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  
  

Benefits

• Competitive salary and performance-based bonuses.
• Professional development opportunities.
• Comprehensive health insurance and wellness programs.
• Flexible working arrangements.