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Customer Success Associate (6 Month Contract)

Choco

Choco

Customer Service, Sales & Business Development
Berlin, Germany
Posted on Tuesday, June 11, 2024

To solve one of the largest problems of our generation we need to get the world’s best talent.

We are on a mission to enable the global food system to become sustainable. Our technology is enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently already today. Yet, this is a drop into the ocean. We just started. Our goal to connect the global food system is extremely ambitious and complex. A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it. We are gathering the best people globally together in order to succeed in our mission. Are you in?

For us, it is always team-first. Teams in which everyone subordinates their individual success to the team's success will win against teams that don't. Can you put your ego aside?

We are looking for the hungry underdogs that will rather fail than not try. We look for humility because it makes us learn faster. And we look for people who understand that hard work is necessary and that shortcuts don’t exist. We are playing the long game and want to build a truly generational company.

Our mission requires us to be fast. We believe that urgency is a mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.

Fun plays an important role. We want to succeed and celebrate when we do. It is important to us that our people form real bonds in and outside of work.

We have no small plans, we are assembling a championship team, with people that take real ownership of our company’s long-term success. If you feel this is for you, then deep inside you, you might be already one of us.

See what we’ve been up to: bit.ly/3BX0kYj

Meet the team

Our Customer Success team at Choco strives to deliver value to vendors throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth. We are responsible for digitising food service distributors with our AI technology. With Choco AI, voicemail, email and SMS orders are automatically processed into a vendor’s system within seconds allowing them to run a more profitable and less wasteful business. We are now looking for an intern to support us in making our AI technology even more efficient and transform our vendors’ operating processes.

Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position.

What you will do

  • Support our Customer Success managers with the analysis of vendor data and ensure this gets correctly translated into the Choco AI user interface

  • Train our Choco AI model by processing orders before a partnership launch to ensure high accuracy levels

  • Provide our AI model with perfect order examples to accelerate the learning process

  • Own the Choco AI performance for your partnerships post-launch

The ideal candidate

  • German Native

  • Data Entry Pro - You are a master of data entry and processing, ensuring accuracy and efficiency in every task

  • Detail-Oriented - If you take pride in high standards and enjoy the satisfaction of completing repetitive tasks, we want you on our team

  • Clear and Efficient Communicator - Your ability to communicate clearly and efficiently will help streamline our processes and enhance team collaboration

  • GSuite Pro - Leverage your proficiency in GSuite, especially Google Sheets, to organise, analyse and present data effectively

  • Team-First Attitude - We value humility and team-first mentality, your collaborative spirit will be a vital asset to our team

  • Hospitality/F&B Experience Welcomed - Experience in the hospitality industry is a plus, bringing valuable insights and customer-focused skills

Choco was founded in Berlin in 2018 and has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria, the UK, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - processing hundreds of thousands of tons of food every month.

We raised over $280mn from some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. We are the first unicorn to reduce food waste.

We’re working alongside those who built companies like Google, Facebook, Amazon, Uber, Rocket Internet, and more.

Choco is an equal-opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.