Left Lane Portfolio Jobs


Customer Experience Manager



Customer Service
Posted on Wednesday, October 18, 2023

Customer Experience Manager

About Composer:

Composer is an AI Powered Trading Platform that allows you to build, test, deploy, and manage automated investing strategies - all without writing a line of code. Our mission is to create investing software that feels fun, stimulating and creative. In pursuit of this mission we have recruited an amazing roster of talent globally.
We’ve raised over $11 million in funding from top VC firms like First Round Capital, Left Lane Capital, and Not Boring Capital.
We’ve also experienced significant user growth over the past year – even with current market conditions, we’ve seen growth of over 600% in AUM and 400% in trading volume.
If joining a category-defining company at an early stage excites you, then don't hesitate to reach out.

The role:

As a Customer Experience Manager, you will play a foundational role in creating a delightful user experience. An ideal role for someone looking to accelerate their learning and career development, with an interest in customer experience, support, and operations.


Creating a 5-star support experience for the user. This means answering questions, funneling product feedback to the correct channels, and working directly with engineers to solve technical issues.
Automation where applicable. While some user feedback can be handled manually, high-volume topics can be answered via AI or other measures.
Assist with KYC/AML operations, account onboarding, and technical troubleshooting.
Act as the "voice of the customer" when it comes to our product roadmap. Conducting data analysis on common user experience painpoints and helping scope out how we can solve for those painpoints.


0-2 years of experience at a startup, financial technology, financial services, or consulting firm
Being extremely customer-focused – a demonstrated skill and ability to handle assorted customer questions and issues with empathy
Technical experience not required, nor technical knowledge of the product, but must have an interest in investing
Skilled at troubleshooting technical issues and determining the right questions to ask
Exceptional written and communication skills along with an acute attention to detail
You’ll work closely in the following softwares. Experience with them, or equivalent products, would be valuable:
Preset (data analytics & reporting)
Customer.io (email management)
HelpScout (customer service)
Linear (product management)
Notion (documentation)
Airtable (spreadsheet collaboration)

We're looking for someone who:

Has a strong bias towards action
Isn’t afraid of shlep work
Ability to learn new concepts quickly
Makes educated decisions when faced with uncertainty
Works hard!

What's it like to work at Composer?

We believe diverse perspectives are necessary if we aim to disrupt finance. To that end, we are an equal opportunity employer and welcome a wide array of backgrounds, experiences, and abilities.
We believe the simplest solution is most likely the best one
We encourage self-improvement and learning new skills
We are venture-backed by top investors

Apply for this position

Please send your resume to donovan@investcomposer.com. Thank you for applying!