Left Lane Portfolio Jobs


Customer Retention Manager (Italy)



Customer Service
Milan, Italy
Posted on Wednesday, May 17, 2023

Customer Retention Manager

At GoStudent, we work passionately every day to fulfil our mission in building the #1 global school and unlocking the potential of every student through personalised tutoring! GoStudent is a leading international scale-up and venture-backed EdTech platform that is revolutionising the world of tutoring. Having seen some incredible growth, GoStudent is now building out its foundations for an exciting and sustainable future. With this in mind, we are looking for someone driven and passionate to join our mission!

Your tasks:

  • In this unique role, you will be responsible for retaining customers with the highest churn risk and directly contribute to GoStudent success
  • Effectively identify customer’s problems and issues to maximize the possibility for retaining the customer
  • Negotiate with customers and balance GoStudents’ objectives and the costs of retaining the customer
  • Support your existing and new colleagues by helping to onboard and train them, as well as always exhibit GoStudent’s culture and values
  • Establish effective working relationships to ensure excellent information flow and feedback on process, policy and product changes that will affect our team and customers
  • Achieve quarterly goals related to retention, conversion rate of “at risk” customers, as well as proactively forecast risks in achieving your goals and develop mitigation plans to minimize them

Who you are:

  • Here are your skills: Sales, Personal leadership in working towards set goals, Business acumen, Communication, Ability to learn fast and implement the learnings, Relationship building, Adaptability, Prioritisation and time management, Partnership and teamwork, Problem solving, Negotiation
  • You have 3+ years of working experience in any of these areas: Sales, Account Management, Relationship Management.
  • Fluent in Italian and good level of English
  • If you’re not sure if you’re the right fit for the role or Retention Specialist is all about, please apply, we’d love to hear from you! We believe strongly in transferable skills and people thriving in the right working environment.

What we offer you:

  • Attractive salary package - depending on experience & qualifications
  • An exciting and flexible atmosphere with highly motivated, young and open-minded colleagues
  • Flexible working hours, partly from home
  • Team events on a regular basis
  • Coffee and snacks for free all week, beer and wine on Friday evenings
  • International surrounding with private courses to improve your language skills

Would you like to bring in your expertise and support GoStudent in achieving its goals even faster? With us, you’ll be able to implement your bold ideas and build processes and structures that ensure our ongoing growth. If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring!

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