What you’ll do:

• 1st and 2nd level support through a JIRA helpdesk environment: You act as the first point of contact for technical questions and problems for all our employees globally. You provide direct support and troubleshooting assistance on a number of hardware and software issues (Win 10, Android, MacOS and iOS), on both internal and SaaS platforms (i.e. Google Workspace, VoIP systems, Microsoft Intune & Azure, Slack, etc.)
• Asset management, logistics and procurement: You manage IT equipment and inventory, and you organize new supply. You refurbish equipment and support people when they need an upgrade to their equipment or need parts changed. You coordinate with third party vendors and partners (i.e. Dell, Apple, DHL, etc.) to manage a complete and process-driven IT asset lifecycle IT On and Offboarding support
• You coordinate with internal stakeholders (HR, hiring managers, office managers) to directly support the on and offboarding of GoStudent staff in all office locations, as well as full remote locations, in a fast paced and highly dynamic environment
• System Administration: You ensure business critical systems and core infrastructure are operating optimally (ISPs, Cisco Meraki), act as an escalation point and provide remote support to all deployed Cisco Meraki solutions (Italy, Austria, Greece);

Who you are:

• Education with a focus on IT (BA in CS, HTL, FH) and/or comparable demonstrable experience (3 years at a minimum) in a similar IT operations role
• Previous IT Service Desk/Desktop Support experience; experience within an international helpdesk environment is a plus
• Experience managing large IT asset inventory and a know-how of complex MDM solutions (i.e. Intune, JAMF)
• Process-driven, with a good understanding of hardware lifecycle management; ITIL certification is a big plus
• Experience with routing and networking tools (i.e. Cisco SD-WAN configuration, WiFi 6 deployment, failover planning)
• Ability to work with highly confidential data, in collaboration with other G&A functions (finance, HR, etc.)
• A basic understanding of cybersecurity principles, data compliance, information security and policy implementation/documentation
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Ability to work independently as well as willing to follow directions and best practices
• Excellent ability to handle multiple & diverse tasks in a high-pressure, highly dynamic environment
• Great organizational, communication and interpersonal skills; Solid problem-solving and analytical skills
• Working proficiency in English and ideally another language (French, Spanish, German)