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Customer and Tutor Management Intern/ prácticas - FRENCH SPEAKING (Madrid) todos los géneros



Customer Service
Madrid, Spain
Posted on Tuesday, June 18, 2024

The role in a Snapshot

Are you ready to join the rocket and play a vital role in shaping the future of education? As a Customer and Tutor Management Intern, you will work closely with our team to ensure smooth operations and enhance the experience of our tutors and clients. If you have a passion for education, thrive in a dynamic environment, and are ready to make a difference, this role is for you!


Madrid (Hybrid)

Your Role in Our Journey

  • Tutor Support: Support and guide our tutors throughout their journey, improving their experience and implementing action plans to increase their loyalty and satisfaction.
  • Resolution of Tutor Issues on the Platform: Addressing and resolving any general problems or technical issues that tutors encounter on the platform.
  • Query Response: Provide support to tutors by using all available communication channels. Identify recurring themes and common questions raised by tutors.
  • Information Gathering: Proactively gather the necessary information from cross-functional teams to deliver accurate information to tutors regarding hiring, onboarding, scheduling, and other job-related inquiries.

Your impact

  • Hands-on Mentality: You demonstrate a high degree of initiative and responsibility, quickly familiarizing yourself with new tasks. You are comfortable working with tight deadlines and managing multiple competing priorities efficiently and timely.
  • All-rounder: You are enthusiastic about our product; you quickly learn the necessary facts and convince with your authenticity and negotiation skills. You easily adapt to working with multiple software and to technological upgrades.
  • Creativity and Curiosity: You have new, creative, and bold ideas on how to increase the retention of our tutor community.
  • Communicative: Excellent oral and written communication skills in French and English, able to interact with tutors and global coworkers clearly and concisely through various channels, including email, video conferences, etc.
  • Organizational Talent: You are a pragmatic multi-tasker with a structured working style. You know how to organize yourself and keep calm and an overview, even in stressful moments.

Your way to unlock your full potential

  • Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
  • Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
  • Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
  • Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
  • Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
  • Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
  • Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.

Life at GoStudent:

Do you want to reimagine education together with us and join a mission to believe in?

GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.

We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.

Openness Statement

At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!

Learn more about "Who we are"

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