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AWS Connect Service Owner



Vienna, Austria
Posted on Monday, June 24, 2024

The role in a Snapshot

Are you passionate about revolutionizing cloud contact center solutions? Do you want to shape the future of customer interaction and experience? Join us and be part of a team that's transforming customer service using AWS Connect. Work alongside a dynamic group of innovators and drive impactful change in a fast-paced, tech-driven environment.

Location: Vienna (hybrid)

Your Role in Our Journey

  • Own and manage AWS Connect services, ensuring seamless integration and optimal performance.
  • Design, implement, and maintain the VoIP telephone system, leveraging 3-4 years of experience as a System Owner.
  • Develop and optimize AWS Connect flows, number provisioning, routing profiles, and security profiles.
  • Utilize 2-3 years of AWS experience to understand and implement general AWS system setup/architecture and interconnect various AWS services.
  • Work with AWS Customer Profiles, AWS Lambda, AWS CloudWatch, and AWS AppFlow to enhance service delivery and performance.
  • Integrate and manage online messenger platforms such as WhatsApp Business or Twilio to support customer communication needs.
  • Collaborate with cross-functional teams to ensure project goals are met on time and within budget.
  • Maintain a detail-oriented working style, focusing on precision and accuracy in all tasks.
  • Thrive in a high-pressure, dynamic environment with clear goals and deadlines.

Your impact:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 3-4 years of experience with VoIP telephone systems as a System Owner.
  • In-depth knowledge of AWS Connect, including flow design, number provisioning, routing profiles, security profiles, and analytics.
  • 2-3 years of hands-on AWS experience with a solid understanding of AWS architecture and service integration.
  • Proficiency with AWS Customer Profiles, AWS Lambda, AWS CloudWatch, and AWS AppFlow.
  • Familiarity with online messenger platforms like WhatsApp Business or Twilio.
  • Strong project management skills with a goal-oriented and project-driven approach.
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Strong communication and interpersonal skills, capable of working effectively in a team environment.

Preferred Skills:

  • AWS Certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer) is a plus.
  • Experience with cloud-based contact center solutions.

Your way to unlock your full potential

  • Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
  • Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
  • Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
  • Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
  • Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
  • Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
  • Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.

Life at GoStudent:

Do you want to reimagine education together with us and join a mission to believe in?

GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.

We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.

Openness Statement

At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!

Learn more about "Who we are"

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