Hnry takes the hassle out of being a self-employed individual by taking care of all the financial admin - everything from Invoicing and Payments through to Expenses and Taxes. We're taking a traditionally labour-intensive and stressful set of tasks, and automating them wherever we can, delivering great experiences and online tools for our users, and making their lives easier.

We are looking for a talented and experienced Customer Insights Manager to join our team at Hnry. As the Customer Insights Manager, you will be responsible for developing a deep understanding of our customers through research and analysis of their behaviours, preferences, and needs. You will be expected to use this knowledge to drive growth and optimise the customer experience while collaborating with cross-functional teams to implement your findings.

Responsibilities

Conduct research to develop a deep understanding of our customers and their needs using both quantitative and qualitative methods.

Analyse customer data to identify trends, opportunities, and areas for improvement.

Develop insights that inform customer segmentation, targeting, and positioning strategies.

Collaborate with cross-functional teams to implement customer insights into product development, marketing, and customer service.

Identify new opportunities to improve the customer experience and drive growth.

Partner with the Chief Strategy Officer and Strategy team in providing recommendations on key drivers of improvement for areas identified as areas of improvement/key focus areas

Monitor and track customer satisfaction, loyalty, and engagement metrics.

Work closely with the Executive team to develop strategies that align with company goals.

How we work

We are a fast-moving, highly collaborative and motivated team, that is growing quickly.

We have a relentless focus on the customer, and on delivering great experiences to ensure we maintain our high rate of customer referrals.

We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve.

We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering measurable contributions towards agreed targets.

We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new channels.

We invest in our people, and provide opportunities for career growth and progression.

We work hard and we finish on time, no crazy hours.

About you

You will have:

5+ years of experience in customer research, insights, or a related field.

Strong analytical and problem-solving skills, with the ability to analyse complex data sets and draw meaningful insights.

Experience working with customer segmentation, targeting, and positioning strategies.

Excellent communication skills, with the ability to present insights and recommendations to senior leaders.

Proven track record of delivering insights that drive business results.

Ability to work in a fast-paced, dynamic environment with multiple stakeholders.

Strong project management skills, with the ability to prioritise and manage multiple projects simultaneously.

Bonus points for:

Having previously been self-employed (freelancing, contracting, etc.) in any industry/profession.

Previous experience working in a Fintech organisation

Experience working in a fast-paced, agile workplace.

💰

Salary banding: $120,000 - $130,000 per annum

How to apply

Does this role sound like a good fit? Complete the Hnry Job Application Form.

Apply now

See more open positions at Hnry

Something looks off?

Privacy policy Cookie policy