Having grown HOLY from 0 to €70m+ revenue in three years, we aim to double our business in 2025. The logistics team plays a fundamental role in this journey by ensuring excellent customer experience through timely delivery and outstanding service.
As the Logistics Coordinator, you will manage 3PL partnerships, oversee fulfillment processes, and drive operational excellence through effective coordination and KPI monitoring. Reporting directly to our Senior Logistics Manager, Jan, and working alongside our Director of Operations Moritz, you'll have a front-row seat to scaling logistics operations in an omni-channel brand across geographies.
Your main responsibilities will include: - 3PL Partnership Management: Maintain stability and drive continuous improvement of logistics operations by serving as the primary point of contact for external fulfillment partners, ensuring compliance with KPIs and SLAs, and coordinating communication between internal and external stakeholders.
- Order & Inventory Management: Drive customer experience through timely delivery by overseeing the order fulfillment process, monitoring stock levels, coordinating replenishments, and working with internal stakeholders to quickly resolve emerging issues.
- Performance Analysis & Reporting: Monitor and improve performance and cost efficiency through daily KPI tracking and regular reporting. Maintain thorough operational documentation while reviewing SOPs and analyzing trends to achieve operational targets.
- Cross-Functional Coordination: Foster transparency and alignment by e.g., coordinating customer service resolutions, implementing process improvements, and maintaining effective communication across stakeholders.