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Senior Site Reliability Engineer



This job is no longer accepting applications

See open jobs at Jackpocket.
Software Engineering
New York, NY, USA · Santa Barbara, CA, USA
Posted on Wednesday, May 24, 2023

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As a Senior Site Reliability Engineer, you will lead efforts to optimize the performance, reliability, availability, and scalability of Jackpocket’s technical infrastructure. You’ll partner closely with tech leadership and serve as a go to SME on system design and functionality to ensure our systems are scaling properly and functioning optimally as we continue rapid expansion of the business.


  • Monitor mission critical systems and infrastructure to ensure proper function with a focus on continuous improvement and optimization
  • Identify and investigate bottlenecks and latency issues and implement strategies to proactively address potential challenges
  • Measure and analyze system health at granular and holistic levels and leverage data to drive decision making, continually innovating and scaling systems to meet business objectives
  • Provide operational support as needed; identify, investigate, and resolve complex technical issues as they arise
  • Serve as a technical and strategic advisor to leadership on technologies and methodologies to scale systems and optimize their availability and performance


  • 8+ years of progressive experience in site reliability, devops, system infrastructure, or a related technical role
  • Deep knowledge of and experience with cloud infrastructure services, GCP preferred
  • Strong professional proficiency with Golang
  • Experience with Infrastructure as Code, specifically Terraform and Terragrunt
  • Proven experience optimizing reliability and performance and scaling technical infrastructure in a fast paced and collaborative environment
  • Strong analytical skills and ability to provide data driven recommendations for critical decision making, mainly around system reconfiguration and improvement
  • Willingness and ability to be “on call” to address unforeseen issues outside of normal working hours as needed

Preferred Qualifications

  • Knowledge of Elixir, C, Python, or other programming languages
  • Experience with solutions such as Spacelift, Terraform Cloud, Scalr, etc
  • Proficiency with CDN technologies (CloudFront, CloudFlare, Fastly, etc.)
  • Experience with ArgoCD or a comparable technology
  • Previous management of Kubernetes infrastructure in a production environment
  • Experience with monitoring tools such as Datadog, including the ability to understand metrics and the impact to system performance and the ability build dashboards and alerts to ensure system reliability
  • Experience managing database systems such as Postgresql, and Mysql
  • Experience with load testing technologies

Why Jackpocket?

  • Medical insurance covered up to 100% by Jackpocket
  • Dental & vision insurance
  • 401(k) matching
  • Stock options
  • Commuter benefits and Citi Bike membership
  • Discounted gym membership
  • Catered meals and stocked kitchen
  • Flexible working hours
  • Autonomy and upward mobility

The annual base compensation range for this role is $180,000 - $200,000


This job is no longer accepting applications

See open jobs at Jackpocket.