About our Company:

LemFi (YC S21, Series B) is revolutionizing cross-border financial services for immigrants through its multi-currency platform, processing over $1 billion in monthly transactions. We provide instant remittances, foreign exchange services, and multi-currency accounts, all in one seamless experience.

With employees across 15+ countries, our platform supports twelve currencies and integrates directly with local banks and mobile money providers, ensuring fast, low-cost transactions. But we’re not stopping at payments. LemFi is building a comprehensive financial ecosystem empowering immigrants with the financial tools they need to thrive—wherever they go.

Our vision: To build the first full-stack financial services hub for the world’s immigrant population. 🚀

Job description

We are looking for energetic and dedicated Customer Support Agents who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a global brand, a positive attitude and a bubbly personality are a must-have!

This is a full-time position. Team members must be available to work (40 hours per week) on a 24-hour rotational work schedule with varying 9-hour shifts from Mondays to Sundays. This does not exclude weekends and holidays.

You will:

1. Assist and troubleshoot with customers via email and calls while maintaining the highest level of courtesy and professionalism.
2. Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
3. Interact with other team members to improve service quality
4. Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
5. Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.

Qualification

• Fluent in French and English (both spoken and written) with excellent communication skills.
• Previous experience in a customer service, call center, or telemarketing role preferred.
• Strong interpersonal skills with the ability to empathise, listen actively, and resolve conflicts effectively.
• Proficient in using computer systems, CRM software, and communication tools.
• Ability to multitask, prioritise tasks, and work efficiently in a fast-paced environment.
• Sales-oriented mindset with a goal-driven approach to achieve targets and objectives.
• Flexibility to work in shifts, including evenings, weekends, and holidays as required.
• High school diploma or equivalent; additional education or training in customer service or related field is a plus.
• Fluency in Both English and French: Must be bilingual in English and French, with the ability to communicate effectively in both languages.
• Strong Communication Skills: Excellent verbal and written communication skills in French, with the ability to interact professionally and empathetically with customers.
• Location- Abidjan, ANGRE.