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Bilingual Member Support Representative

Paytient

Paytient

This job is no longer accepting applications

See open jobs at Paytient.
Customer Service
Columbia, MO, USA
Posted on Friday, February 3, 2023
About Paytient:
We’re on a mission to help people better access and afford care.
Most Americans have health insurance today, but increasingly high deductibles mean far too many Americans face the painful choice between physical and financial health if they get sick or injured. We partner with thoughtful employers, payers, and local health systems to turn patients into Paytients — people empowered to care for their families. Paytient offers a card that is not a loan or another Buy Now Pay Later option. It’s a sponsored, interest-free line of credit that we call a Health Payment Account (HPA). It works alongside HDHPs, HSAs, FSAs, HRAs, and other health benefits to make it easier to pay for care.
We’re a 75-person team of world-class technologists, healthcare experts, and benefits leaders. As we grow, we’re looking for passionate, collaborative builders to join our team and help us further our mission. Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri.
About The Role:
As a Bilingual Member Support Representative, you will be responsible for supporting Paytients, people empowered to care for their families. Closely connected with Paytients, you will have a direct insight on what they are experiencing. Empathy is non-negotiable. Member experience is the top priority. We strive to exceed expectations at every interaction. Long wait times? Not here. Seemingly impossible to talk to a person? Not at all. You will be a champion of expeditiousness and kindness.
Our Member Support Champions are available to support our members seven (7) days a week from 8a-8p CST. The ideal candidate would appreciate a flexible work schedule during available support hours.
We are shaped by an unshakable belief in the better tomorrow we are building together. Come build it with us!

What You'll Do:

  • Built on a foundation of compassion, you will deliver an outstanding experience to our members.
  • Answer inbound emails, instant messages, and phone inquiries from Paytient members.
  • Troubleshoot technical issues across multiple platforms.
  • Investigate members' inquiries and escalate issues to our technical team as needed.
  • Engage with Paytients to ensure success of experience, transaction, and payment solutions.
  • Present member feedback to guide improvements in collaboration with your team of Support Champions.
  • Welcome change. We are growing and building a unique product and as our company continues to evolve our responsibilities adjust to align with the business need.

What You'll Bring:

  • Fluency in Spanish and English (written and spoken)
  • Ability to effectively communicate via phone, email and chat
  • Previous experience (or demonstrated interest) in a customer service role
  • Strong organization skills, with the ability to handle multiple concurrent chat conversations
  • Desire to work in a fast-paced environment and continue learning
  • Not afraid to ask for help, though you usually seek out the answer yourself
Compensation and Benefits:
• Medical, dental and vision insurance
• Paytient Health Payment Account (HPA)
• Monthly lifestyle spending stipend
• 33 days of annual PTO
• 401k plan access with a 4% employer match
• 16 weeks of fully-paid parental leave
• Stock options in Paytient
• ...and more!
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note: We are currently unable to sponsor or take over sponsorship of employment Visas.

This job is no longer accepting applications

See open jobs at Paytient.