About The Role:

We are looking for a marketing manager with medicare member communications experience to join our member engagement team. This role is a new position that will support our growing Medicare book of business as we partner with payers and PBMs to operationalize the Medicare Prescription Payment Plan for 2025 and beyond. The ideal candidate brings best in class lifecycle marketing expertise with a working knowledge of Medicare member communication best practices, ideally having previously worked for a Medicare plan sponsor. You’ll work cross-functionally to operationalize program communications in collaboration with our partners, combining your own expertise with insights from Paytient’s member engagement experience. In this role, you’ll work with marketing colleagues, project leaders, and product teammates to execute high quality work in a fast-paced environment.

Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana.

What You'll Do:

• Lead M3P member engagement campaigns from strategy through production of collateral in partnership with our product team and our partners.
• Translate our member engagement learnings for the Medicare audience and build best in class communications that drive program participation and enhanced collections.
• Make recommendations to partners on approach and messaging that drives program objectives.
• Build reporting for internal and external audiences to report on progress.
• Manage compliance and security requirements in collaboration with partners.
• Advocate for the member cross-functionally to inform product development and overall member experience.

What You'll Bring:

• 3-5 years experience in Medicare member communications, ideally with a Medicare plan sponsor.
• Experience building complex Medicare marketing campaigns from strategy through execution and reporting.
• Familiarity with the technical aspects of operationalizing and maintaining multi-channel Medicare member communications.
• Working knowledge of all relevant Medicare member communications regulations and guidelines.
• Strong copywriting skills with experience writing for email, direct mail, and video.
• Analytical, test and learn approach to campaign management.
• Experience with Iterable or similar email platform, building complex drip campaigns and trigger logic.
• Demonstrated ability to collaborate and communicate cross-functionally
• Experience building dashboards and reporting for member engagement.
• Demonstrated ability to manage competing priorities in a fast moving environment.
• Strong project management and time management skills.
• Keen attention to detail
• Undergraduate B.A. degree or equivalent work experience in a related field.