Why this role exists

As our product organization scales, documentation cannot rely on manual writing alone. Speed, consistency, and accuracy demand an AI-first approach.

We are looking for a Technical Writer who treats documentation as a system, not a set of documents. This role is about designing how product knowledge is captured, generated, validated, and maintained using AI as the primary production engine, with humans setting intent, structure, and quality bars.

You will sit at the center of Product Operations and build the documentation layer that scales with our product, our teams, and our platform.

This is not a traditional writing role. It is a product-facing, AI-powered knowledge orchestration role.

What you will do

• Design and own an AI-first documentation strategy for the product organization
• Define how AI is used to generate, update, and maintain product documentation across its lifecycle
• Build and maintain documentation systems where:
• Product inputs come from PMs, Engineers, and Designers
• AI produces first drafts, summaries, and updates
• Humans review, refine, and approve where needed
• Partner with Product Managers to structure inputs so AI can reliably generate high-quality documentation
• Define prompts, templates, taxonomies, and information architecture that enable consistent AI output
• Establish clear quality bars and review workflows for AI-generated content
• Act as the editor, curator, and system owner, not the primary author
• Oversee documentation across:
• Product strategy narratives and overviews
• Platform and system documentation
• Feature and capability documentation
• API and developer documentation in collaboration with Engineering
• Product Operations playbooks and internal processes
• Continuously improve documentation quality by refining prompts, structures, and workflows
• Ensure documentation stays current as the product evolves by leveraging automation, not manual rewrites

What success looks like

• Documentation is generated faster than the product changes
• Product knowledge stays current without heroic manual effort
• AI produces consistent, usable documentation with minimal rework
• Product Managers spend less time writing and more time thinking
• New hires and cross-functional teams self-serve product knowledge confidently
• Documentation scales with the organization without linear headcount growth

What we are looking for

• 5+ years in Technical Writing, Product Writing, Knowledge Management, or similar roles
• Hands-on experience using AI tools to generate, summarize, or structure technical content
• Strong understanding of modern product development and platform architectures
• Systems thinking. You design workflows, not just documents
• Excellent editorial judgment and ability to set and enforce quality standards
• Comfort working with incomplete inputs and shaping them into structured systems
• Ability to partner deeply with Product, Engineering, and Design
• Experience with API or developer documentation is a strong plus
• Experience building documentation frameworks or knowledge systems is a plus

How you work

• You think in inputs, outputs, and feedback loops
• You design for scale first, polish second
• You default to automation, not manual effort
• You are opinionated about structure and clarity
• You influence through systems and standards, not authority
• You are comfortable being the owner of an invisible but critical layer of the product organization