Full-Time, Remote / Production Team

We’re looking for a Production Lead to join our Production team!

In this role, you’ll implement short and long-range objectives in partnership with your management team, oversee daily communications via Zendesk and Slack, and provide general support for the Production team.

Who are you?

We’re looking for a candidate who is passionate about developing their leadership skills while still maintaining a high level of functional/technical agility working hands-on in their department.

As a Production Lead, you’ll be responsible for helping drive team productivity and engagement in our fast-paced environment. You should feel comfortable in situations that might require you to act independently and use your discretion, but also know when you need to escalate an issue and bring in your management team.

In this highly-visible role in Production, you’ll be interfacing with our Production team members on a daily basis—clear and open communication is a priority. You’ll regularly check in with the team to monitor progress, help solve problems, and serve as a hospitable and supportive partner. You’ll love this role if you love people, wearing many hats, and managing occasional chaos.

On a regular basis you will

• Assist with new hire onboarding and training for the Production team.

• Coordinate and oversee the day-to-day workflow of the Production department.

• Monitor transcript / litigation support jobs for timely exhibit handling, turnaround, and delivery of completed transcripts.

• Monitor Slack and Zendesk for timely resolution of special requests, quality control issues, and coordination of exhibit handling.

• Conduct or assist with 1:1s, as requested by the Production Manager.

• Collaborate with management in Production on projects related to workflow efficiency and client service innovation.

• Collaborate with the Production team to address concerns/issues as they arise, escalating issues to management when appropriate.

• Act as a secondary point of contact for the Production team, and perform other related duties as assigned.

You’re gonna crush it if

• You have 2+ years of experience in court reporting production

• You have a proven ability to work both independently and collaboratively with various personality types and working styles.

• You’ve demonstrated excellent time management skills with the ability to assign and delegate tasks.

• You have excellent organizational skills and attention to detail.

• You’re responsible and accountable for monitoring transcript production, exhibit handling, and litigation support.

• You’re able to develop and maintain healthy working relationships with team members.

• You have the ability to maintain composure in a team environment.

• You possess advanced knowledge of industry standards and expectations.

Compensation & Benefits

• $65,000 - $75,000 salary

• Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health – shared benefits to be used among employees and families

• Flexible Paid Time Off – allowing employees to find balance in their lives

• Options of Equity – we know our success is nothing without our team

• And more! – a home office setup, and a monthly stipend to cover internet/phone

Our Team

Our Production team is a highly reliable and super motivated team. A diverse group working throughout the country, we’re responsible for review of our most sensitive and VIP depositions.

We are tech-savvy perfectionists and collaborative team players. Not only do we work under tight deadlines, but we are also constantly evaluating and reevaluating our own processes to make them more efficient than they were the day before!

If a fast paced environment that keeps you on your toes is not for you, then the Production team is probably not the right fit. But if you don’t shy away from a little chaos and you are a natural troubleshooter with great attention to detail, then you may just find the home you are looking for here.

About Steno

• Founded in 2018; grown from 9 to about 175 in 4 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

• Flexible litigation financing (e.g., DelayPay)

• Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

• White glove, concierge customer service that our clients rave about

Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.

Note: Steno personnel will always have a steno.com email address. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.