Accounts Receivable Specialist

Full-Time, Remote / Hourly, Non-Exempt

Steno is growing! We’re looking for a highly motivated and detail-oriented Accounts Receivable Specialist to join our Winning Team!

The Accounts Receivable Specialist will be responsible for interacting with our clients to resolve outstanding payments and working with internal teams to complete the collections process during west coast working hours.

Who are you?

As an Accounts Receivable Specialist, you’ll be supporting the accounting experience for our clients, a cornerstone of what we do here at Steno. As we work to streamline processes, you’ll support efforts to communicate effectively across a variety of teams and markets.

Our Accounts Receivable Specialists are extremely organized and thrive in a fast-paced environment. You’ll do well in this role if you have knowledge of AR procedures and close attention to detail. Analytical skills are a plus!

On a regular basis you’ll

• Spend the majority of your time reaching out to clients via email and phone to effectuate the collections process
• Send monthly statements of account to clients
• Correspond with contacts at client firms to verify payment status, payment information, maintain good account standing, and when necessary, resolve outstanding account issues while maintaining a positive customer relationship
• Communicate cross-functionally with billing and account management team to reconcile billing issues
• Provide excellent and hospitable customer service

You’re gonna crush it if:

• You have 1+ years of A/R and collections experience; a hospitality mindset is key!
• You are comfortable working on the phone throughout the day reaching out to clients to build relationships and make collections.
• You have amazing Excel skills (a must!)--bonus points if you’re familiar with tools like Looker, Zendesk, or Hubspot!)
• You thrive while operating independently and dealing with ambiguity.
• You are very comfortable with digital productivity tools like Google Workspace, Slack, and Zoom. We’re a fully remote team and rely heavily on these applications to help us communicate smoothly and efficiently!
• You’re a critical thinker–someone who is creative and can come up with new and innovative solutions to day-to-day challenges.
• You have the ability to work though highly-detailed processes at an efficient pace while staying organized.
• You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company; knowledge of the court reporting industry is a huge plus!
• Bonus if you have 1+ years of experience working in the Court Reporting or similar industry!

Compensation & Benefits:

• Hourly range: $20-$25
• Monthly performance bonus
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

Our Finance team is a small-but-hard-working group, focused on optimizing Steno’s financial processes and maximizing performance. We work and support many other teams across the organization. Our team is humble, communicative, and motivated–we strive to cultivate an environment where all team members are empowered to innovate and lead initiatives.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
• We are revolutionizing the litigation and court reporting industry
• • Flexible deferred payment options (e.g., DelayPay)
  • Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.