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Associate Business Operations Manager

Wayflyer

Wayflyer

Operations
London, UK
Posted on Wednesday, October 18, 2023

About Wayflyer

Our mission is to empower eCommerce stores to unlock their full potential. Join us!

Wayflyer is revolutionising eCommerce by levelling the playing field for founders across the world. Our first product, the Merchant Cash Advance, solves a major pain point for brands: access to short-term finance to fund inventory and marketing spend.

Since launching in April 2020, we’ve deployed over $2.0bn in funding to 1,000’s of eCommerce founders across 10 countries.

We’ve helped companies like Wild, Dock & Bay and Branch take their businesses to the next level. Check out this video from Davie Fogherty, another one of our brilliant customers, giving a great explanation of what we do and how we helped The Oodie go from strength to strength.

We’re a fast-growing, venture-backed startup that serves a critical need for eCommerce entrepreneurs. You'll be joining an ambitious, collaborative team that's working on a huge opportunity.

We have a leadership position in a fast-growing and exciting market. We announced our Series B in February 2022 raising $150m in funding at $1.6bn valuation; backed by world-leading VCs including QED and DST Global.

Teams at Wayflyer are truly cross-functional. Regardless of your role at Wayflyer, you'll work with a variety of different disciplines and teams from around the world on a multitude of challenging projects and game-changing products to revolutionise the eCommerce landscape.

What you'll do

As an Associate Business Operations Manager at Wayflyer, you will play a critical role in ensuring that our customers receive the highest level of support and assistance. Your responsibilities will include:

  • Drive operational excellence: You'll work with the team to identify, prioritise and solve problems, inefficiencies and opportunities in how teams at Wayflyer work and collaborate. You'll aim to constantly improve processes and scale & automate the solutions.

  • Go deep: You'll be tasked with improving the operations for particular areas, immersing yourself fully in the space, understanding the improvements that can be made, identifying what best practices look like, and then executing these improvements. Constantly measuring and iterating to make things work even better will be part of your remit.

  • Data analytics & problem solving: Use self-sourced data to define, understand and solve problems. Understand the root causes, propose solutions, derive insights, drive decisions, implement solutions and measure results based on KPIs you will contribute to set.

  • Automate as much as you want (and you can): You will be empowered to scope, develop and launch clever automations that scale throughout the business. Choose your tool or language, we like them all!

Knowledge, skills and experience

To excel in this role, you should have the following qualifications and attributes:

  • You have 1 to 2 years of relevant work experience - ideally at a fast-paced startup or scale-up

  • Commercially and quantitatively inclined with a hands-on, problem-solving approach

  • First-principle thinker skilled at simplifying complex organizational issues

  • You have proven experience gathering, interpreting and presenting data and have the ability to translate quantitative findings into action plans.

  • Knowledge of Python or SQL a plus

What is important to point out is that you can do most or all of the above mentioned and can point to your real experience doing it. You’ve probably done it at companies of different shapes, sizes and industries. Given what we do, experience in financial services, fintech and business-to-business organisations is particularly interesting to us.

On top of that, you’re amazing at prioritisation. You make sure you’re not spread too thin while also giving teams the support they need. You spend your time on the things that make a positive difference. People get why you’ve chosen to say ‘yes’, ‘no’, or ‘not yet’, and are ok with it.

What you’re like as a person and how you treat people is a big deal for us. People love working with you. You’re helpful and generous with your time and knowledge. People love helping you back. People know where they stand with you.

You’re always looking to learn and grow, on a personal and professional level. And you’re always looking to help others learn and grow by sharing your own knowledge and experience.

You know why diversity, equality, inclusion and belonging matters, and speak up when we can do better.

What happens next

We’ll review and respond to every application we receive. If we’re interested in taking your application further, we will be in touch to find out more about you and what you’re looking for.

What perks and benefits do we offer?

  • Equity scheme

  • Generous paid leave + public holidays

  • Home working equipment

  • Flexible working

  • Offices in Dublin, London, and Sydney