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Customer Support Representative

WeTravel

WeTravel

This job is no longer accepting applications

See open jobs at WeTravel.
Customer Service
Mexico
Posted on Thursday, January 18, 2024

Like the idea of a WFH / Remote work model?

Excited to work within an International team?

Want to be part of a rapidly scaling company?


YOUR JOURNEY STARTS HERE...


OUR VALUES

This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:
  • Be the solution - take ownership, drive collaboration
  • Be resourceful - strive for new wins every day
  • Be honest - default to transparency
  • Be respectful - treat others like you want to be treated
We encourage applicants from diverse backgrounds and underrepresented groups and would invite you to apply. A diverse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!

“Culture add” is so much better than "culture fit" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.

We celebrate our diversity.

Department
Operations
Employment Type
Fixed Term Contract
Location
Mexico
Workplace type
Fully remote
Compensation
$18,000 - $20,000 / year

This role's hiring manager:
Gerda Valentaite

Key Responsibilities

As a Customer Support Specialist, you’re an ambassador for the WeTravel brand. Your team is the first point of contact for users. Your team creates a great first impression and ensures customer happiness by helping them to achieve maximum benefit from our product.

You have a strong, positive can-do attitude and feel a genuine sense of pride when helping people and solving problems. You will uphold our values of being transparent, helpful, and friendly.

We currently offer an email, chat and messaging platform, with new updates expected shortly.

Role Responsibilities
  • Product educator: Maintain expert-level knowledge of our ever-evolving product. Respond to inquiries about how to use the product, share tips, tricks, and best practices, and help the users succeed in using the product.
  • Problem-solving: When inquired, determine whether a problem is with user understanding or a product bug. If it’s the former, teach the user. If it’s the latter, then report the bug to our product team. Capture and relay relevant feedback and insights to internal teams in order to constantly improve the product and user experience.
  • Inbound sales: introduce the product to the visitors of our website and guide potential customers to conduct demos with our salespeople.

Skills, Knowledge & Expertise

  • Previous customer service experience is strongly preferred
  • Strong written skills with fluent or near native English and Spanish language skills - you are able to articulate yourself in a clear, concise, and professional manner, even during escalated interactions
  • Impeccable interpersonal skills - you are friendly, sympathetic, and a good listener
  • Very strong attention to details and comfortable reviewing documents
  • Comfortable solving issues over the phone (we will be soon launching phone support!)
  • Excellent time management skills - you will be juggling between routine tasks to verify new customers and reactive tasks to answer customer inquiries.
  • Flexibility to work during the business hours but sometimes covering the weekend shift.
  • Have access to a home office environment.

Benefits

  • Attractive compensation
  • Unlimited Paid Time Off!
  • Annual team off site.
  • 2 week cross-functional onboarding training program for all new colleagues.
  • Parental leave benefits even for Full time Contractors - wherever you are in the world.
  • The latest Apple tech you need to be successful.
  • A'Dam Program for you to visit us in Amsterdam for 2-4 weeks every year. Fully expensed.
  • For candidates resident outside the location where the role is advertised, salaries are weighted according to local factors and considerations based on where you reside.

About WeTravel

Founded in 2016, WeTravel provides a complete booking and payments platform for multi-day and group travel companies of all sizes. We give your clients an easy booking experience while also helping you manage financials, payments to partners or your bank, registration information, and client communication all in one place.

Headquartered in San Francisco, with our secondary hub in Amsterdam, our team is driven to continuously improve our technology; ensuring that our clients always have the best possible solutions at their fingertips.

This job is no longer accepting applications

See open jobs at WeTravel.