Job Summary

Seasonal Ticket Sellers play a vital role in delivering an exceptional fan experience during the professional volleyball season. This role is responsible for selling single-game and group tickets, assisting fans with purchases, resolving ticketing issues, and providing outstanding customer service at all times.

As the first point of contact for many fans, Seasonal Ticket Sellers embody the League One Volleyball (LOVB) mission to elevate women’s sports, grow the volleyball community, and create memorable experiences that inspire.

Essential Duties & Responsibilities

Sales & Service

• Sell single-game, group, and promotional tickets for women’s professional volleyball matches.
• Provide courteous, informed assistance to fans purchasing tickets in person, by phone, or online.
• Handle cash, credit card, and mobile payments accurately and securely.
• Assist with ticket exchanges, reprints, and customer service inquiries before and during events.
• Meet or exceed daily and seasonal sales targets as assigned by the ticketing leadership team.

Event Support

• Operate at ticket windows, box offices, and mobile ticketing stations during home matches and special events.
• Greet fans with professionalism, enthusiasm, and a helpful attitude.
• Troubleshoot access or ticketing issues quickly to ensure a smooth entry process.
• Support group sales activations and fan promotions as needed.

Administrative

• Maintain accurate sales records and customer information in the ticketing system.
• Assist with ticket reconciliations, end-of-day reporting, and event close-out procedures.
• Follow all box office policies and procedures to ensure compliance and security.

Required Skills & Abilities

• Prior experience in sales, retail, customer service, or ticketing operations.
• Strong interpersonal and communication skills.
• Ability to operate Ticketmaster or similar ticketing software (training provided).
• Basic proficiency with computers, point-of-sale systems, and cash handling.
• Enthusiastic, professional, and dependable with strong attention to detail.
• Availability to work flexible hours, including evenings, weekends, and holidays during the volleyball season.
• Experience working in sports, entertainment, or live events.
• Familiarity with the sport of volleyball or women’s athletics.

Education & Experience

• B.A. in Business preferred.
• 1+ years in a ticketing function, preferably in sports or entertainment, with progressive career growth.
• Thorough understanding of ticketing systems, CRM Platforms, Excel and other standard sales reporting platforms.
• Solid knowledge of the live event ticket industry.

Personal Attributes

• Positive, team-oriented attitude with a passion for providing great fan experiences.
• Self-motivated with a strong work ethic and accountability.
• Reliable and punctual, able to perform in a fast-paced, high-energy environment.
• Friendly, approachable, and excited to represent women’s professional volleyball.