JOB DESCRIPTION

Title: Inventory Operations Coordinator

Department Code & Name: Retail / Merchandising & Ecommerce
Reports To: Director of Planning, Merchandising
FLSA Status: Exempt
Direct Reports: 0
Location: Remote (U.S.-based) with occasional travel for site visits and business-related events

Job Summary:

The Retail Operations Coordinator, Merchandising & Ecommerce supports the Merchandising, Planning, and Ecommerce teams by ensuring accurate, timely, and launch-ready product, pricing, and inventory data across systems. This highly execution-focused role plays a critical part in bringing LOVB merchandise to life — from team launches to seasonal drops — by maintaining data integrity, supporting customer experience, and contributing to scalable retail operations in a fast-growing professional sports league.

Essential Duties and Responsibilities:

• Serve as the first point of contact for customer inquiries via email, social media (TikTok), and future platform-integrated support tools.
• Resolve order issues, returns, shipping delays, and product-related questions promptly and professionally.
• Maintain a high level of customer satisfaction and brand trust through responsive, empathetic communication.
• Document and escalate recurring customer or system issues to appropriate internal teams.
• Support Merchants and Planners with SKU creation, product setup, pricing, and inventory data entry.
• Maintain accurate and consistent product information across merchandising, planning, and ecommerce systems.
• Partner with the Ecommerce team to ensure products are site-ready for launches, drops, and promotions.
• Validate, audit, and reconcile data across systems and reports to ensure accuracy.
• Assist with seasonal and team-specific merchandise launches, including timelines and readiness checks.
• Run and maintain sales, inventory, and performance reports to support business decision-making.
• Maintain and update product data in Shopify, ensuring accuracy and consistency.
• Conduct regular audits of product listings, checkout flows, and user experience to identify and resolve issues.
• Support testing and QA for product launches, promotions, and site updates.
• Document processes and contribute to building scalable retail operations as LOVB grows.

Required Skills/Abilities:

• 3+ years of experience in retail operations, merchandising, planning, or ecommerce.
• Strong attention to detail with comfort in high-volume data entry and audits.
• Proficiency in Excel or Google Sheets, including basic formulas; lookups and pivots preferred.
• Experience with ecommerce platforms or retail systems; Shopify strongly preferred.
• Strong organizational and time management skills with the ability to prioritize and meet deadlines.
• Excellent written and verbal communication skills with a customer-first mindset.
• Ability to manage multiple tasks in a fast-paced, evolving environment.
• High attention to detail and ability to handle data and customer information with discretion.
• Self-starter who can work independently while collaborating effectively in a remote team environment.
• Interest in sports, volleyball, or building something new from the ground up.

Behavioral Competencies:

• Customer-focused and empathetic in problem-solving
• Detail-oriented with a high standard for accuracy
• Proactive and solutions-driven
• Collaborative and team-oriented
• Adaptable and comfortable with change in a startup environment
• Organized, dependable, and accountable

Education and Experience:

• Bachelor’s degree preferred.
• Minimum of three years of relevant experience in retail operations, merchandising, planning, ecommerce, or a related field required.

Work Environment & Physical Requirements:

• Ability to operate a computer and use a keyboard, mouse, and video conferencing tools for extended periods.
• Ability to clearly communicate via video, phone, email, and written channels.
• Ability to work effectively in a remote environment.
• Occasional travel may be required for site visits, team launches, or business-related events.