JOB DESCRIPTION Job Title: IT Program Manager, CourtReserve Department Code & Name: 307 - Technology
FLSA Status: Exempt
Location: Remote (U.S.-based) with occasional travel for site visits and business-related events
Direct Reports: 0 About LOVB (League One Volleyball):
League One Volleyball (LOVB) is reimagining women's sports. Launched in 2019, our company is a mission-led sports performance, training and media enterprise that will change the game of volleyball in the USA and empower new generations of female athletes.
It is a groundbreaking time for volleyball in the US with our historic triple Olympic Gold medals in Women's Indoor, Beach and Sitting Volleyball. Volleyball is already the #1 most played girls' youth sport. There are 38M current and former players today. Of major sports, it's the only one that is women-first (~90% of players are female). But the volleyball market has been almost
entirely missed by traditional sports investors, brands, and media.
LOVB is capturing this opportunity by creating a strong club business, and from that built-in audience and fandom, is creating the best Pro League in the world and a digital ecosystem that will connect all aspects of LOVB. This community-up approach will drive participation and fandom, while enabling greater empowerment for girls and young women living this amazing sport. In this role, you will join a mission-driven, roll-up-your-sleeves team of innovators and builders who have come together to change the paradigm of professional volleyball and women’s sports. Job Summary The Program Manager, CourtReserve supports the operational rollout and adoption of LOVB’s national court rental platform across the organization’s growing network of volleyball facilities. As LOVB expands its network of 100+ clubs, this role helps translate strategic platform goals into consistent operational execution across the ecosystem. In this role, you will coordinate vendor-led implementations, support club onboarding, monitor utilization performance, and ensure CourtReserve delivers measurable operational value across LOVB facilities. The Program Manager works cross-functionally with Club Operations, Technology, Data, Finance, and regional club leadership to support successful deployments and long-term platform adoption. Success in this role requires strong program coordination, operational discipline, and the ability to influence stakeholders across clubs, vendors, and internal teams. This is an individual contributor role responsible for helping scale a key technology initiative that supports facility utilization, membership growth, and revenue expansion across the LOVB ecosystem.
Essential Duties and Responsibilities Vendor & Rollout Coordination - Serve as LOVB’s primary operational contact supporting CourtReserve platform deployments across the club network.
- Coordinate closely with the CourtReserve implementation team to support phased rollout across 100+ clubs.
- Track deployment progress, implementation timelines, and readiness milestones across clubs.
- Identify risks or blockers during deployments and escalate issues to Technology leadership when necessary.
- Ensure implementations align with LOVB operational standards, timelines, and rollout plans.
Club Readiness & Launch Support - Prepare clubs and Regional Club Leaders (RCLs) for successful CourtReserve launches.
- Define pre-launch requirements including data setup, operational workflows, and readiness checkpoints.
- Partner with RCLs to confirm clubs are operationally prepared prior to system launch.
- Support post-launch stabilization and early adoption across newly deployed clubs.
- Monitor early usage patterns and help address adoption gaps during the initial launch period.
Utilization & Performance Support - Monitor key platform performance metrics across deployed clubs including court utilization, booking mix, and membership adoption.
- Identify opportunities to improve court utilization and revenue performance across facilities.
- Partner with RCLs and club operators to implement operational improvements where needed.
- Document best practices from high-performing clubs and share insights across the network.
Data & Reporting - Partner with Technology and Data teams to support reporting and performance tracking across CourtReserve deployments.
- Maintain rollout trackers, deployment dashboards, and utilization reporting tools.
- Provide leadership updates on platform deployment progress, adoption trends, and utilization performance.
- Surface operational insights and trends that support strategic decision-making.
Training & Enablement - Develop onboarding resources and training materials for clubs and RCLs.
- Coordinate vendor-led training sessions and supplement with LOVB-specific operational guidance.
- Maintain documentation including SOPs, playbooks, and FAQs.
- Support consistent platform adoption across the LOVB club network.
Cross-Functional Coordination - Partner with internal teams including Club Operations, Finance, Data, and IT to ensure CourtReserve aligns with existing operational workflows.
- Support integration with payment systems, reporting processes, and club operations practices.
- Help escalate technical or operational issues to appropriate internal teams or vendor partners.
Required & Preferred Skills/Abilities - Strong program coordination and operational project management skills.
- Experience coordinating vendor-led software or SaaS implementations.
- Ability to manage multiple deployments or workstreams simultaneously.
- Strong analytical mindset with the ability to interpret platform metrics and operational data.
- Comfortable learning and working with operational technology platforms and software tools.
- Clear and organized communicator capable of collaborating across diverse stakeholders.
- Ability to build effective relationships with club directors, regional leaders, and vendor teams.
- Highly organized with strong attention to detail and follow-through.
Preferred Skills - Experience supporting multi-location operations or distributed networks.
- Experience coordinating SaaS platform implementations or technology rollouts.
- Background in sports, fitness, or facility operations environments.
- Familiarity with scheduling, booking, or facility management platforms.
Education and Experience - Bachelor’s degree in Business, Operations, Technology, Sports Management, or a related field.
- 4+ years of experience in program coordination, operations, or technology implementation roles.
- Experience supporting software implementations, operational rollouts, or multi-site initiatives preferred.
- Experience working in sports, recreation, facility operations, or membership-based businesses is a plus.
Personal Attributes - Thrives in a fast-paced, dynamic environment with shifting priorities.
- Solutions-oriented and able to identify when to escalate issues or challenges.
- Strong collaborator with excellent verbal and written communication skills.
- Capable of working independently while effectively partnering with a distributed, remote team.
- Positive, proactive, organized, and creative - brings fresh ideas to problem-solving.
- Highly adaptable and eager to learn in a rapidly evolving environment.
Work Environment & Physical Requirements (Remote) - Ability to operate a computer and use a keyboard, mouse, and video conferencing tools.
- Ability to clearly communicate via video, phone, and written channels.
- Occasional travel may be required for site visits and events.
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