Department Code & Name: 501 - Merchandise

FLSA Status: Exempt

Location: Hybrid with travel to Pro and Tournament cities

About LOVB (League One Volleyball):

League One Volleyball (LOVB) is reimagining women's sports. Launched in 2019, our company is a mission-led sports performance, training and media enterprise that will change the game of volleyball in the USA and empower new generations of female athletes.

It is a groundbreaking time for volleyball in the US with our historic triple Olympic Gold medals in Women's Indoor, Beach and Sitting Volleyball. Volleyball is already the #1 most played girls' youth sport. There are 38M current and former players today. Of major sports, it's the only one that is women-first (~90% of players are female). But the volleyball market has been almost entirely missed by traditional sports investors, brands, and media.

LOVB is capturing this opportunity by creating a strong club business, and from that built-in audience and fandom, is creating the best Pro League in the world and a digital ecosystem that will connect all aspects of LOVB. This community-up approach will drive participation and fandom, while enabling greater empowerment for girls and young women living this amazing sport. In this role, you will join a mission-driven, roll-up-your-sleeves team of innovators and builders who have come together to change the paradigm of professional volleyball and women’s sports.

Job Summary:

The Retail Experience Manager will lead the vision and execution of all in-venue merchandise experiences across LOVB’s unique youth-to-pro ecosystem. This role is responsible for bringing the LOVB brand to life in physical spaces, from club tournaments and youth events to pro matches and league moments, creating elevated, community-driven retail experiences that connect athletes, families, and fans.

Sitting at the intersection of merchandising, storytelling, and operations, this role will define how merchandise shows up in the real world, ensuring every touchpoint is on-brand, premium, and built to drive both emotional connection and revenue.

Role Overview

The Retail Experience Manager will lead the vision and execution of all in-venue merchandise experiences across LOVB’s unique youth-to-pro ecosystem. This role is responsible for bringing the LOVB brand to life in physical spaces—from club tournaments and youth events to pro matches and league moments—creating elevated, community-driven retail experiences that connect athletes, families, and fans.

Sitting at the intersection of merchandising, storytelling, and operations, this role will define how merchandise shows up in the real world—ensuring every touchpoint is on-brand, premium, and built to drive both emotional connection and revenue.

Key Responsibilities

In-Venue Retail Experience (Youth → Pro)

• Own the end-to-end execution of all in-venue retail across LOVB events, including youth club tournaments, showcases, and pro matches
• Design differentiated retail experiences that scale across the ecosystem while honoring the distinct needs of youth athletes, families, and pro fans
• Create retail moments that feel immersive and community-first—not just transactional
• Partner with Events, Marketing, and League Operations to ensure a seamless, elevated experience at every touchpoint
• Travel to key events to lead and refine on-site execution

Visual Merchandising & Brand Storytelling

• Define and implement visual merchandising standards that reflect LOVB’s brand—sport, style, and community
• Build product storytelling that connects the athlete journey (youth → club → pro) within the retail environment
• Develop seasonal and event-based merchandising strategies tied to key moments in the volleyball calendar
• Partner with Creative to develop signage, fixtures, and visual assets that elevate the in-person experience
• Ensure consistency across all venues while allowing for localized nuance

Retail Operations & Performance

• Own performance of in-venue retail including sales, conversion, AOV, and product sell-through
• Partner with Merchandising and Planning to deliver the right assortments for each event type (youth vs. pro vs. lifestyle)
• Manage inventory flow, replenishment, and on-site stock strategy to maximize sales opportunities
• Build scalable playbooks for retail execution, staffing, and operations as LOVB expands
• Continuously identify opportunities to improve efficiency and elevate the customer experience

Team & Field Leadership

• Recruit, train, and manage in-venue retail teams and external partners
• Develop training tools that ensure consistent brand execution and a best-in-class customer experience
• Lead with a hospitality mindset—creating an inclusive, energetic environment that reflects the LOVB community
• Act as the on-the-ground leader during key events, setting the standard for execution and culture

Qualifications

• 5–8+ years of experience in retail, visual merchandising, experiential retail, or event-based commerce
• Experience operating in dynamic, high-energy environments (sports, events, pop-ups, or multi-location retail)
• Strong understanding of how to translate brand and community into physical experiences
• Proven ability to manage multiple events, timelines, and stakeholders simultaneously
• Highly organized with strong project management and problem-solving skills
• Analytical mindset with experience driving performance through data and insights
• Experience managing teams and/or external vendors
• Willingness to travel frequently and work non-traditional hours tied to events

What Success Looks Like

• LOVB retail becomes a must-visit destination at every event—memorable, elevated, and distinctly on-brand
• Seamless, scalable retail execution across youth and pro environments
• Strong financial performance driven by thoughtful assortment, merchandising, and experience design
• A highly trained, energized field team that delivers a consistent and exceptional customer experience
• Clear connection between product, community, and the athlete journey

Why This Role Matters

LOVB is building more than a league—it’s an ecosystem that connects youth athletes to the professional stage. This role is critical in making that vision tangible. Through retail, you will create moments where athletes and fans don’t just buy product—they feel part of something bigger.