About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

Moove is looking for a Driver Training Coordinator who is responsible for ensuring drivers are trained in accordance with road standards, regulations, product KPIs, and Moove’s standards. The coordinator will also be responsible for overseeing the internal training of employees in the operations department. The goal is to create training schedules, materials, and evaluations and provide continuous learning support to drivers.

The position would be office-based. You will be reporting to the Head of Operations, whereas for day-to-day activities, you will be working closely working with the Sales & Onboarding, Customer Success and Vehicle Compliance teams.

What You’ll be Doing

Driver Training

• Training of drivers in accordance with road standards and safety regulations.

• Training and assessment of drivers on their selected product KPIs, benefits and company values.

• Designing training materials such as decks, FAQs and documents.

• Evaluation of training sessions to assess drivers’ understanding of road standards and regulations.

• Review and Improvement of Driver Training SOPs.

• Identifying and assessing future and current training needs.

• Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on them.

Internal Training

• Conduct regular training sessions on processes, policies, and optimising drivers’ performance for the operations team.

• Collaborate with team leads and managers to track success measures for drivers’ optimisation and performance.

• Collaborate with the People Team to identify and address internal skill gaps, implementing targeted training plans to enhance drivers’ performance.

• Stay updated on effective training methods and techniques that would contribute to drivers’ optimization and improved performance.

• Host train-the-trainer sessions for internal subject matter experts to facilitate consistent and impactful processes that optimise drivers’ performance.

• Participate in the Customer Success QA & QC process to identify areas for improvement and enhance driver performance.

What You will need for this Position

• Minimum 4 years of experience in driver training, customer success, or HR (with a focus on learning and development).

• Degree in Education, Training, HR, or any related field.

• Strong organisational skills and ability to optimise processes.

• Excellent interpersonal and presentation skills for effective communication.

• Proactive problem-solving and multitasking abilities, even under pressure.

• Proficiency in MS Office.

• Familiarity with learning management systems and web delivery tools.

• Strong quantitative and analytical skills.

• Ability to thrive in a fast-paced environment.

Who You'll Be Working with:

Directly reporting to the Head of Operations, whereas for day-to-day activities, you will be working closely working with the Sales & Onboarding, Customer Success and Vehicle Compliance teams.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.