Sales and Onboarding Manager
Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
About the Role
Sales & Onboarding Managers are responsible for the efficient and effective onboarding of Moove drivers. You’ll be responsible for acquiring new leads, managing the pipeline, converting successful drivers and ensuring they have a best in class vehicle pick up experience.
What You’ll be Doing
Build the team to deliver best in class , in-person support to our drivers the customer acquisition and onboarding stages of their lifecycle
Walk drivers through onboarding process and all of the tools to be successful
Ensure all KYC standards are upheld
Build and leverage local tools and CRM systems to ensure effective funnel management
Work with our Platform partner to ensure an efficient experience
Manage driver referral and incentive schemes.
Ensure high conversion, contact, and low churn rates
What You will need for this position
A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
A minimum of 4 years of experience in sales/ account management or less if you are an overachiever (prove it!)
Excellent verbal and written communication skills in Thai and English
Experience in using CRM systems
Experience in managing high performance Sales or Account Management teams
Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
Ability to work independently, with little or no supervision.
Ability to work in a fast-paced environment
Who You'll Be Working with:
Directly reporting to our Regional General Manager, and closely working with our Operations Team.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.