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Sales & Onboarding Supervisor - Delhi NCR

Moove

Moove

People & HR, Sales & Business Development, Operations
Gurugram, Haryana, India
Posted on Tuesday, January 9, 2024

About Moove

Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.

About the Role

As a Sales & Onboarding Supervisor at Moove, your role is pivotal in driving the success of our customer acquisition and engagement processes. You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding experience, optimizing sales strategies, training new team members, and collaborating with cross-functional departments to enhance customer satisfaction. Your leadership will play a critical role in shaping our customer growth journey and contributing to the overall success of Moove.

What you’ll be doing

Deliver best in class , in-person support to our drivers the customer acquisition and onboarding stages of their lifecycle

Walk drivers through onboarding process and all of the tools to be successful

Promote the Moove brand, mission and values to our driver customers

Help brand the Moove name and get drivers excited

Stay on top of Moove policies and procedures

Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.

Accurately describe Moove’s product features and benefits to drivers.

Ensure all onboarded drivers are transferred to the Moove Fleet account.

Resolve driver related issues before onboarding them to the platform

Work with the City Fleet Manager in building harmonious relations between drivers.

Build driver funnel dashboard for new driver acquisition across various channels

Manage driver referral and incentive schemes.

Manage driver agency relationships to ensure they meet company KPIs.

Select best in class partners to work with for technical testing and training as required and for driver acquisition

Manage the driver funnel keeping churn to a minimum and conversion high

What you will need for this position

A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.

A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.

Excellent communication skills.

Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organization and externally.

Must be customer service-centric.

Must possess basic administration skills.

Ability to work independently, with little or no supervision.

Ability to work in a fast-paced environment.

Key Metrics

Sign up of X number of drivers daily with security deposit

75% conversion from lead generation to conversion with security deposit

First trip to first month trip target to be mapped to performance matrix

Executive to Driver Partner knowledge transfer about Moove products to be monitored and evaluated basis DP first few weeks of performance

New channels for driver sourcing

Building a strong driver funnel to refill leakage / churn

Driver Incentive structure - tier basis

Team player to motivate and driver Moove success

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove’s Vision: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs worldwide.