About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

What you’ll be doing
● Deliver 100% satisfaction, in-person support to our drivers.
● Walk drivers through onboarding and all of the tools to be successful
● Help brand the Moove name and get drivers excited
● Stay on top of Moove policies and procedures
● Register new drivers, and review accurate drivers’ information while ensuring
compliance with Moove standards.
● Welcome and greet customers delightfully.
● Accurately describe Moove’s product features and benefits to drivers.
● Ensure all onboarded drivers are transferred to the Moove Fleet account.
● Resolve driver related issues.
● Work with the City Fleet Manager in building harmonious relations between
drivers.
● Build driver funnel dashboard for new driver acquisition across various channels
● Manage driver referral and incentive schemes.
● Manage driver agency relationships to ensure they met company KPIs